Privacy Policy

Last updated: June 18, 2026

Experience Hope Counseling LLC ("we," "us," or "our") provides marriage and relationship coaching services. We respect your privacy. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have. It applies to our website, forms, scheduling and payment pages, assessments, and communications, including the domains experiencehopecounseling.com and trim.experiencehopecounseling.com.

By using our website or providing your information, you agree to the practices described in this policy.

Information We Collect

We collect information you provide directly to us, including:

• Your name, email address, and mobile phone number;
• Responses you submit through our assessments, scan forms, scheduling forms, and intake materials;
• Payment-related information you provide when purchasing services (processed by our payment provider; we do not store full card numbers);
• Any other information you choose to share with us when you contact us or engage our coaching services.

We also collect limited technical information automatically when you visit our website, such as IP address, browser type, pages visited, and usage patterns, through cookies and analytics tools.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our coaching services;
• Communicate with you about scheduling, your engagement with us, and your assessment results;
• Send service-related messages, including by email and, with your consent, by SMS/text;
• Process payments and manage our business;
• Understand how our website is used and improve it.

We do not sell your personal information.

SMS/Text Messaging and Mobile Opt-In Data

If you provide your mobile phone number and opt in, we may send you SMS/text messages such as scheduling confirmations, appointment reminders, follow-up communication, client service messages, and other information related to our services. Message frequency varies based on your interaction with us. Message and data rates may apply.

You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us at [email protected] or (970) 599-1409. Consent to receive SMS/text messages is not a condition of purchase.

No mobile information — including your phone number, SMS opt-in data, and consent — will be sold, rented, or shared with any third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. Your phone number is used only to deliver the messages described above through our messaging provider.

Cookies and Analytics

We use cookies and third-party analytics tools, such as Google Analytics, to understand how visitors use our website and to improve our services. These tools may collect information such as pages visited and general usage patterns. You can control or disable cookies through your browser settings; some site features may not function properly if cookies are disabled.

How We Share Information

We share your information only as necessary to operate our business and provide our services, including with:

• Service providers that help us operate, such as payment processing, scheduling, email and SMS delivery, website analytics, and AI-assisted analysis of assessment responses;
• Professional advisors, or as required to comply with the law, enforce our agreements, or protect the rights, property, or safety of our clients, ourselves, or others.

Service providers may access information only as needed to perform their services for us and are not permitted to use it for their own marketing purposes. We do not sell your personal information, and we do not share mobile or SMS opt-in data with third parties for their marketing purposes.

Data Security and Retention

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. Sensitive information submitted through our website is transmitted using secure technology. We retain your information only as long as needed for the purposes described in this policy or as required by law. In the event of a data breach affecting your personal information, we will notify affected users as required by applicable law.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

Your Choices and Rights

You may:

• Request access to, correction of, or deletion of your personal information;
• Opt out of SMS/text messages at any time by replying STOP;
• Unsubscribe from marketing emails using the link in those emails;
• Control cookies through your browser settings.

To make a request regarding your information, contact us using the details below.

Third-Party Links

Our website and communications may contain links to third-party websites or tools, such as scheduling, payment, or video platforms. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, contact us at:

Experience Hope Counseling LLC
Email: [email protected]
Phone: (970) 599-1409
Website: https://experiencehopecounseling.com